Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, describes, or can be linked to a particular consumer ("personal data").

• Information You Provide Directly: When you create an account, place an order for perfumes or cosmetics, subscribe to our newsletter, or contact customer support, we collect:
  • Contact Details: Full name, billing address, shipping address, email address, and phone number (such as +91 9687831909).
  • Account Credentials: Username and encrypted password.
  • Communications: Records of inquiries, support tickets, or feedback you send to support@buyoreline.com.
• Payment Information: When you make a purchase, your payment details (such as credit/debit card numbers, UPI handles, net banking, or wallet data) are collected directly by our third-party payment gateways and processors (e.g., Razorpay, Cashfree, Stripe, etc.). Oreline Cosmetics does not store or process complete credit card numbers, CVVs, or sensitive banking passwords on our servers. All transactions are securely encrypted via PCI-DSS compliant infrastructure.
• Information Collected Automatically: When you browse www.buyoreline.com, we automatically collect technical device and usage data through cookies and pixels, including:
  • IP address, browser type, operating system, and device identifiers.
  • Browsing history, pages viewed, time spent on the site, and referring URLs.

2. How We Use Your Information

We use the information we collect for legitimate business and commercial purposes, including:

• Fulfilling Orders: Processing your purchases of perfumes and cosmetics, managing shipping and delivery, and handling return, replacement, or refund requests.
• Account Management: Maintaining your account profile and order history on www.buyoreline.com.
• Customer Support: Responding to your questions, tracking status updates, and resolving issues via support@buyoreline.com or phone.
• Marketing & Promotions: Sending promotional emails, SMS, or WhatsApp updates regarding new cosmetic lines or perfume releases (you can opt-out of marketing communications at any time).
• Website Improvement: Analyzing traffic trends, monitoring site security, preventing fraudulent transactions, and complying with applicable laws.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we share data with trusted third parties strictly necessary to run our e-commerce operations:

• Payment Gateways & Banks: To securely authorize, capture, and process your online payments.
• Shipping & Logistics Partners: Courier companies to securely deliver your cosmetics and perfume packages to your door.
• Service Providers: Third-party vendors who assist with website hosting, cloud infrastructure, email marketing, analytics, and technical security.
• Legal & Regulatory Authorities: When required by law, court order, or government regulation in India, or to protect the rights, property, or safety of Oreline Cosmetics, our customers, or others.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your shopping experience on www.buyoreline.com.

• Essential Cookies: Required for core website functions like maintaining your shopping cart and secure checkout.
• Analytical/Performance Cookies: Help us understand how visitors interact with our store so we can improve layout and usability.
• Advertising Cookies: Used to deliver relevant advertisements about Oreline Cosmetics across the web. You can control or disable cookies through your browser settings at any time.

5. Data Security

We implement robust technical, administrative, and physical security measures—including SSL encryption—to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no electronic transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal/tax obligations, resolve disputes, and enforce our business agreements. Transaction records are typically maintained in accordance with applicable financial and tax compliance laws.

7. Your Privacy Rights

Depending on your geographic location, you may have rights to access, correct, or delete your personal data, or to opt-out of marketing emails by clicking the "Unsubscribe" link in our messages. To exercise any of these rights, please contact us directly using the details below.

8. Children's Privacy

Our website and products are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or operational, legal, or regulatory requirements. We will post the revised policy on www.buyoreline.com and update the "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

• Company Name: Oreline Cosmetics
• Registered Address: 510, Golden Square, Near Kalyan Chok, Nikol, 5th Floor, Ahmedabad, Gujarat - 382350, India
• Customer Support Email: support@buyoreline.com
• Mobile Number: +91 9687831909
• Website: www.buyoreline.com